Support
How can we help?
Most answers are in the Selfscovery help guide. For anything else, email us and a person will reply.
Email: [email protected]
When you write
- Which device you use (iPhone, iPad, Mac, Android or Windows) and, for website quizzes, your WordPress or Shopify site address.
- What you tried and what happened. A screenshot helps.
- For a cloud AI problem, the diagnostic: in the app, tap Copy diagnostic and paste it into your email. It never includes your key or your files.
Please don’t send passwords, API keys or database logins. We never need them.
Quick answers
- How do I create my first quiz?
- How much does Selfscovery cost, and is there a free trial?
- Can my team share one subscription?
- How do I add a quiz to my WordPress site?
- How do I add a quiz to my Shopify store?
- How do I create a quiz with AI?
Subscriptions and refunds
Selfscovery Pro is billed by the store you bought it from. To cancel, change plans or ask for a refund, use that store:
- iPhone, iPad and Mac: Settings → your name → Subscriptions. Refunds: reportaproblem.apple.com.
- Android: Google Play → Profile → Payments & subscriptions.
- Windows: account.microsoft.com/services.
The app’s Selfscovery Pro screen also has Manage or cancel and Restore purchases.
Custom builds and projects
Need more than the app does out of the box? We take on custom work:
- Quizzes designed and built for you, from your catalogue, menu or service list
- Connections to your own store, database, CRM or booking system
- Custom-branded versions of the app or the website plugin for your business
- Changes to how quizzes look, score or report on your site
Email [email protected] with what you have in mind, roughly how many products or results it involves, and when you need it.
Reporting a security issue
If you think you’ve found a security problem in the app, the WordPress plugin or this website, email [email protected] with “Security” in the subject. Please give us a chance to fix it before sharing details.